Privacy Policy

Overview: At Krazy Kool Kastles, we prioritize the safety and confidentiality of your personal data. This policy outlines how we handle your data to ensure compliance with the EU General Data Protection Regulation (GDPR), the Data Protection Act 1998, and other pertinent regulations.

  • Responsibility for Data: The data protection officer at Krazy Kool Kastles, Ronnie Willis, oversees the secure storage and processing of your personal data. Should you have any concerns or inquiries regarding your data, Ronnie can be contacted via phone at 07595 846680 or email at info@krazykoolkastles.com.
  • Purpose of Data Collection: We collect and process your personal information to fulfill service requirements as a bouncy castle and inflatable hire company operating across regions including Lurgan, Craigavon, Banbridge, Moira, and more. Your data, which includes your name, contact details, and IP address, is essential for us to manage your inquiries or orders, and for legal compliance with tax and insurance obligations.
  • Data Retention: Your personal data is retained for a period necessary to satisfy tax and insurance requirements, typically up to 4-5 years after our services have been provided. Post this period, your data will be anonymised, unless you choose to receive ongoing communications from us.
  • Access to Your Data: Access to your personal information is limited to our data protection officer and select authorised staff. Service providers such as Booking Online Ltd and Fastmail may also hold a copy of your data as required to offer their services. We ensure these providers adhere to strict data protection standards.
  • Data Sharing: We do not sell or trade your data with third parties for marketing purposes. However, your data may be shared with legal bodies if necessary, for instance during an insurance claim or tax audit, or to prevent fraud.
  • Your Rights: You have the right to access the personal data we hold about you. Requests for data access can be made, and we will provide your information via the email address you have provided us. If you wish to opt out of marketing communications, you can adjust your preferences through the links provided in our emails or by contacting us directly.
  • Use of Cookies: Our website uses cookies to enhance user experience, such as facilitating order placements. These cookies are temporary and not designed to identify individuals. We also use Google Analytics to assess our website’s performance, which involves third-party cookies that operate under their own privacy policies.
  • Making a Complaint: If you have concerns about our use of your data that we cannot resolve, you may contact the UK’s Information Commissioners’ Office (ICO), the governing body for data protection.

At Krazy Kool Kastles, we are committed to protecting your privacy and ensuring your data is handled with the utmost care and respect, supporting a trustworthy and secure experience with our services across all areas we operate.