Privacy Policy

Last updated: 11 October 2026

At Krazy Kool Kastles, we take the privacy and security of our customers' personal information seriously. Whether you're making an enquiry, booking a bouncy castle, arranging equipment for an event or simply browsing our website, we want you to understand what information we collect, why we need it and how we use it.

This Privacy Policy explains how we handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR), as amended.

It applies to personal information collected through our website, booking system, telephone calls, emails and other communications relating to our services.

1. Who Is Responsible for Your Information?

Krazy Kool Kastles is responsible for determining how and why personal information is processed in connection with our inflatable and event equipment hire services.

For privacy enquiries and requests relating to personal information, please contact:

Krazy Kool Kastles
Privacy contact: Ronnie Willis
Telephone: 07595 846680
Email: info@krazykoolkastles.com
Website: www.krazykoolkastles.com

You can also contact us using our Contact Us page.

2. What Personal Information Do We Collect?

The information we collect depends on how you interact with Krazy Kool Kastles and whether you're browsing the website, making an enquiry or arranging a booking.

We may collect the following types of information:

Identity information: Your name and, where relevant, the name of a business, school, organisation or other event organiser.
Contact information: Your telephone number, email address, billing address and delivery or event location.
Booking information: Event dates, venue details, equipment selected, booking references, delivery instructions and other information needed to arrange the hire.
Transaction information: Payment status, amounts charged, invoices, refunds where applicable and associated accounting records.
Communications: Information you provide when contacting us by telephone, email, enquiry form or other communication channels.
Website information: Technical information such as your IP address, browser type, device information, pages visited and information collected through cookies or similar technologies.
Event requirements: Details you voluntarily provide about access arrangements, available space, intended users or other matters relevant to supplying suitable equipment.

We aim to collect only the information reasonably necessary for the relevant purpose.

If you provide information about another person, such as an alternative event contact, please ensure you have an appropriate reason for sharing their details with us.

3. How Do We Obtain Your Information?

Most personal information is supplied directly by customers when they contact us or arrange a booking.

We may receive information when you:

Submit an enquiry through our website.
Make an online booking.
Contact us by telephone or email.
Provide information about a delivery address or event venue.
Communicate with us about an existing booking.
Browse our website and interact with its features.

We may also receive booking-related information from a person or organisation arranging equipment on your behalf, such as a school, employer or event organiser.

Some technical information may be collected automatically when you visit our website.

4. Why Do We Use Your Personal Information?

We use personal information for legitimate business purposes associated with providing our services, responding to customers and meeting applicable legal obligations.

These purposes may include:

Responding to enquiries and providing information about our services.
Checking availability and arranging equipment hire.
Confirming bookings and communicating important booking details.
Planning delivery, installation and collection.
Contacting customers about access, venue requirements or changes affecting their bookings.
Processing payments, maintaining invoices and managing accounting records.
Responding to complaints, questions and customer service requests.
Maintaining appropriate records for insurance, safety, legal and business administration purposes.
Protecting our website and business systems from misuse, fraud or security threats.
Understanding how our website is used and improving its performance.
Sending marketing communications where permitted by law.

We do not use personal information for unrelated purposes without an appropriate lawful basis and, where required, informing you first.

5. Our Lawful Bases for Processing Personal Information

Under the UK GDPR, organisations must have a valid lawful basis for collecting and using personal information. The basis we rely upon depends on the purpose of the processing.

Contractual Necessity

We process information where it is necessary to provide a service you've booked or to take steps at your request before entering into a contract.

This includes responding to booking enquiries, recording your equipment selection, arranging delivery and contacting you about your hire.

Legal Obligations

We may need to retain or process certain information to comply with applicable legal requirements, including tax, accounting and other relevant business obligations.

Legitimate Interests

We may process personal information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

These interests may include maintaining accurate business records, responding to customer enquiries, preventing fraud, protecting our systems and handling disputes or insurance matters.

Consent

Where consent is required, such as for certain marketing communications or non-essential website technologies, we will seek appropriate permission.

You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

6. Information Required to Make a Booking

When you book equipment with Krazy Kool Kastles, we need sufficient information to identify the booking, contact you and arrange the hire.

This will normally include your name, suitable contact details, event date and delivery location.

Depending on the booking, we may also need information about the venue, equipment access, available setup space and other relevant arrangements.

If essential information is not provided, we may be unable to complete your booking or supply the requested service.

Information requested solely for optional purposes, such as marketing preferences, is not a condition of hiring equipment.

7. Who May Have Access to Your Data?

Access to personal information is limited to people and service providers who reasonably need it for legitimate business purposes.

This may include authorised Krazy Kool Kastles personnel responsible for bookings, customer communications, delivery arrangements and business administration.

We also use external services to support our operations. These include:

Booking Online Ltd: Our online booking system provider, which may process information submitted when customers make enquiries or bookings.
Fastmail: Our email service provider, which may process or store personal information contained in customer correspondence.
Website and technical service providers: Businesses involved in hosting, maintaining, securing or supporting our website and associated systems.
Payment and financial service providers: Where applicable, services involved in payment processing and financial administration.
Professional advisers: Accountants, insurers, legal advisers and other professionals where access to relevant information is necessary.

These organisations may process personal information on our behalf or act as independent data controllers, depending on the nature of their services.

Where a provider processes information on our behalf, we are responsible for putting appropriate data protection arrangements in place.

8. Do We Share or Sell Personal Information?

We do not sell customer personal information to third parties for their own marketing purposes.

We may share relevant information where reasonably necessary to provide our services, administer the business or comply with the law.

For example, information may need to be disclosed to an insurer in connection with a claim, an accountant for financial administration or a public authority where disclosure is legally required.

We may also disclose information where appropriate to establish, exercise or defend legal claims, investigate suspected fraud or protect our legal rights.

We do not share more personal information than is reasonably necessary for the relevant purpose.

9. How Long Do We Keep Personal Information?

We do not keep personal information indefinitely simply because a customer has contacted us or made a booking.

The retention period depends on the nature of the information and the reason it was collected.

Enquiries: Information relating to enquiries that do not result in bookings is retained only for as long as reasonably necessary to respond, provide follow-up customer service and maintain appropriate business records.
Bookings: Customer and booking records may be retained after the hire has taken place where necessary for accounting, insurance, dispute resolution or other legitimate business purposes.
Financial records: Invoices and related financial information are retained for the period required by applicable tax and accounting obligations, which may commonly require relevant records to be kept for approximately six years.
Marketing preferences: Relevant records may be retained while marketing permissions remain applicable. Limited suppression information may be retained where necessary to ensure that we respect requests not to receive marketing.
Technical information: Website and security-related data is retained according to its purpose, the relevant service settings and applicable requirements.

Where information is no longer required, we will take appropriate steps to delete it securely or anonymise it so that individuals can no longer be identified.

Some information may need to be retained for longer where a legal obligation, ongoing claim or other lawful reason requires it.

10. How Do We Protect Your Information?

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and inappropriate disclosure.

These measures include controlling access to customer information, using appropriate business systems and limiting personal information to those who need it for their work.

We also consider the security arrangements of external providers involved in handling customer information.

Although no online service or electronic storage method can guarantee absolute security, we aim to maintain safeguards appropriate to the information we process.

11. International Data Transfers

Some external technology, email, website or booking service providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take steps to ensure that any transfer is permitted under applicable UK data protection law.

Depending on the destination and provider, this may involve a UK adequacy regulation or appropriate contractual safeguards and other measures required by law.

You can contact us if you would like further information about international transfers relevant to your personal information and the safeguards used.

12. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential functionality, operate the online booking system, remember certain preferences and help us understand how visitors use the website.

Cookies are small files or identifiers stored on, or accessed through, your device. Some are essential for the website to function, while others are used for optional purposes.

Essential Cookies

Some cookies and related technologies are necessary for functions requested by visitors, such as maintaining booking sessions or supporting website security.

These may be used without separate consent where a relevant legal exemption applies.

Analytics Cookies

We use Google Analytics to help understand website usage, such as visitor numbers, popular pages and how visitors navigate the website.

Analytics technologies may collect information about your device, browser and interaction with the site.

Where our use of analytics requires consent, we must obtain that consent before using the relevant technology. Certain limited statistical uses may qualify for an exemption under UK law, provided the applicable conditions, including clear information and an easy way to object, are satisfied.

Managing Cookies

You can manage cookies through your browser settings. Depending on your browser, you may be able to block or delete cookies, although restricting essential cookies can affect website functionality.

Where optional cookies or analytics technologies are used, the website must provide the consent or objection controls required by applicable law.

For more information about Google's data practices, visit Google's Privacy Policy.

13. Marketing Communications

We may occasionally contact customers with information about our services, offers or future event hire opportunities, but only where we have a lawful basis and the communication is permitted under applicable marketing rules.

Marketing emails and text messages to individuals generally require consent unless a relevant exception applies, such as the existing-customer provisions for similar products and services.

Where we rely on those provisions, we must meet the applicable requirements, including offering an opportunity to opt out when collecting contact details and in subsequent marketing communications.

You can ask us to stop sending direct marketing at any time by contacting info@krazykoolkastles.com or using the unsubscribe facility included in a marketing message, where provided.

You have the right to object to the processing of your personal information for direct marketing purposes at any time. If you object, we will stop processing your personal information for that purpose.

Messages needed to confirm or administer an existing booking are different from marketing communications and may still be sent where necessary.

14. Your Rights Under UK Data Protection Law

Depending on the circumstances and the lawful basis for processing, you have a number of rights relating to your personal information.

Right to be informed: To understand how and why your personal information is used.
Right of access: To request confirmation of whether we hold your personal information and obtain a copy of the information to which you are entitled.
Right to rectification: To ask us to correct inaccurate information or complete information that is incomplete.
Right to erasure: To request deletion of personal information where the applicable legal conditions are met.
Right to restriction: To request that we limit certain processing of your personal information in particular circumstances.
Right to data portability: To receive certain information in a structured, commonly used and machine-readable format, or have it transferred where the relevant conditions apply.
Right to object: To object to certain processing, including processing based on legitimate interests and processing for direct marketing.
Rights relating to automated decision-making: To exercise applicable rights where decisions meeting the relevant legal criteria are made using automated processing.
Right to withdraw consent: Where processing relies on your consent, to withdraw that consent at any time.

These rights are not absolute and may be subject to statutory conditions and exemptions.

To exercise your rights, contact us using the details in Section 1. We may need to verify your identity before disclosing or changing personal information.

We will respond within the timescales required by applicable data protection law, normally within one month for requests covered by the UK GDPR, subject to applicable extensions and exceptions.

15. Children's Personal Information

Our inflatable hire services frequently involve events for children. However, our booking arrangements are intended to be made by parents, guardians, schools, organisations or other responsible adults.

We do not generally need to collect children's personal information directly to provide a bouncy castle or inflatable hire service.

If information concerning a child is supplied as part of an enquiry or booking, we will handle it in accordance with the relevant data protection requirements and limit its use to appropriate purposes.

We encourage customers not to provide unnecessary personal details about children when making enquiries.

16. Third-Party Websites

Our website may contain links to websites operated by other organisations.

These websites may have their own privacy policies, cookies and arrangements for collecting personal information.

Krazy Kool Kastles is not responsible for the privacy practices of independently operated websites. We recommend reviewing their privacy information before submitting personal details.

17. Making a Data Protection Complaint

If you're unhappy with how Krazy Kool Kastles has handled your personal information, please contact us so that we can investigate your concerns.

You can raise a data protection complaint by emailing info@krazykoolkastles.com or calling 07595 846680.

Please explain the nature of your concern and provide enough information for us to identify the relevant records or circumstances.

We will acknowledge data protection complaints within 30 days, investigate them as appropriate and communicate the outcome without undue delay, in accordance with our legal obligations.

If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information Commissioner's Office
Website: www.ico.org.uk

You do not need our permission to contact the ICO.

18. Changes to This Privacy Policy

We may update this policy when our services, website systems, data processing arrangements or legal obligations change.

The latest version will be published on this website with an updated revision date.

Where changes materially affect how we use personal information, we will provide additional information or notification where required by law.

19. Contact Krazy Kool Kastles About Your Privacy

If you have any questions about this policy, want to exercise your data protection rights or would like to discuss how your information is handled, please contact Ronnie Willis.

Telephone: 07595 846680
Email: info@krazykoolkastles.com
Website: www.krazykoolkastles.com

At Krazy Kool Kastles, we aim to handle customer information responsibly, securely and transparently while providing bouncy castle, inflatable and event equipment hire services throughout our delivery area.